Your Questions, Answered
Frequently Asked Questions
Find answers about custom pool construction, costs, timelines, service, financing, and everything you'll discover at our Frisco showroom.
It all starts with a free consultation at our showroom at 15550 Preston Road, Frisco. You'll meet with our design team, tour the showroom, and tell us about your vision. Next, our Design Consultants visit your property to take photos, measurements, and site surveys. From there, we create a custom 3D design so you can see your pool before it's built. Once you approve the design, a deposit locks in your spot. Permitting takes approximately 4 weeks, and then excavation begins. Throughout the entire process, you'll have a dedicated project manager keeping you informed at every step.
Timelines depend on your design, permitting, HOA approval and weather. Your proposal includes a project schedule. Projects that include additional features like outdoor kitchens, pergolas, or fire features may take longer depending on complexity, and we keep you updated with regular progress reports throughout the build.
Most HOAs in Frisco, Prosper, McKinney, and Celina require approval before pool construction can begin. The good news is that we handle the entire HOA submission process for you. We prepare the required documents, architectural drawings, and site plans, then submit everything on your behalf. We know what each HOA is looking for, so approvals typically go smoothly.
Building a pool in Texas requires building permits, utility locates, and in most cases, HOA approval. Additional permits may be needed depending on your city and lot. We handle all permitting from start to finish — you never have to visit a city office or fill out permit paperwork. It's all included in our process.
100% custom — that's the Prestige difference. You choose the shape, size, depth, features, finishes, tile, coping, decking, lighting, water features, spa, tanning ledge, and more. Every pool we build is designed specifically for your backyard and your lifestyle. We recommend visiting our $10 million showroom to see and touch every material option in person before making your selections.
Custom pools in Texas start around $100,000 for a basic build. Most of our clients invest between $120,000 and $250,000+ for a complete backyard transformation that includes the pool, decking, landscaping, and outdoor living features. The final price depends on size, shape, features, finishes, and site conditions. The best way to get an accurate estimate is to visit our showroom for a free design consultation — no pressure, just a real conversation about your project.
Saltwater pools use an electrolysis cell to convert salt into chlorine, so you still have chlorine — it's just generated differently. A saltwater system costs more upfront ($1,500 to $2,500 for the system vs. ~$150 for a traditional chlorine setup). Salt cells need replacement every 5 years or so at $750 to $1,000 each. The water feels noticeably softer on your skin, but salt can be more corrosive to certain materials over time. Most of our clients building pools in the $80,000+ range choose saltwater for the feel and convenience.
A tanning ledge — also called a Baja shelf or sun shelf — is a shallow area of the pool, typically 6 to 8 inches deep, where you can set up lounge chairs and relax in the water without being fully submerged. It's one of the most popular features we build. Perfect for sunbathing, keeping an eye on kids in the shallow end, or just lounging with a drink. If you're building a new pool, we highly recommend considering one.
It depends on your lot size, home style, and how you plan to use the pool. Geometric shapes (rectangles, L-shapes, straight lines) work beautifully with modern and contemporary homes and tend to maximize usable space on smaller lots. Freeform shapes (organic curves, lagoon-style) are great for larger yards and blend naturally with landscaping for a resort-like feel. Our designers will recommend the best option based on your property during your free consultation.
A good rule of thumb is 1 hour per 10 degrees of outside temperature. So during a 100°F Texas summer day, plan on running your pump 10 or more hours. In winter, you can usually drop down to 4 to 5 hours minimum to maintain proper circulation and prevent algae. Variable-speed pumps let you run longer at lower speeds for better efficiency and lower energy costs.
The most common cause is a bad check valve. When the check valve between the pool and spa fails, water siphons from the spa back into the pool overnight. It's a very common repair. If your spa keeps losing water, give us a call at (469) 644-7665 or schedule a service call and we'll get it fixed quickly.
It depends on the type of cleaner. Pressure-side cleaners (like Polaris) should run 3 to 4 hours per day for thorough cleaning. Suction-side cleaners run whenever your pump is on, so they clean as long as the pump is circulating. Robotic cleaners are independent and typically need 2 to 3 hours per session. If your pool is surrounded by trees or gets heavy debris, you may need to run your cleaner more frequently.
Our weekly pool service includes testing and balancing water chemistry, cleaning the filter, skimming the surface, brushing walls and tile, vacuuming the pool floor, inspecting all equipment, and leaving a service report after every visit. All chemicals are included in the price — you never have to buy your own. Weekly service starts at just $45 per week.
You can maintain a pool yourself, but most homeowners find it takes more time and money than expected. DIY maintenance typically runs around $150 per month in chemicals alone, plus your weekends spent testing, cleaning, and troubleshooting. Our professional service starts at $45 per week ($180/month) — roughly $30 more per month than doing it yourself — and you get certified technicians, all chemicals included, equipment monitoring, and your weekends back.
We serve Frisco, Prosper, McKinney, Allen, Plano, Celina, Little Elm, The Colony, and communities within approximately 20 miles of our showroom in Frisco. Whether you need new pool construction, weekly maintenance, or equipment repair, we've got you covered across North Texas.
You can schedule a service call by calling us at (469) 644-7665, through our website contact form, or by stopping by our showroom. For emergencies like equipment failures or major leaks, call us directly — we prioritize urgent service calls.
Yes. We offer comprehensive spring pool opening and fall/winter winterization services. Spring opening includes equipment startup, filter cleaning, chemical balancing, and a full system inspection. Winterization includes lowering the water level, adding winterizing chemicals, protecting equipment, and ensuring everything is set for the cold months. Contact us to schedule your seasonal service.
Common signs include chipped, stained, or rough plaster, cracked tile or coping, a faded or cracked deck, outdated equipment, or simply wanting to add modern features your pool doesn't have. If your pool is 10 to 15+ years old, it's worth scheduling a renovation consultation to assess its condition and explore your options.
Almost everything. Our pool renovation services include replastering, new tile and coping, deck resurfacing or replacement, equipment upgrades, plumbing repairs, and adding entirely new features like a spa, tanning ledge, water features, fire features, LED lighting, or outdoor kitchens. If you can dream it, we can probably add it.
A simple resurface (replastering, new tile, coping) typically takes 2 to 3 weeks. A complete renovation — including deck work, new equipment, added features like a spa or water features — can take 6 to 10 weeks depending on the scope of the project. We'll give you a detailed timeline during your consultation so there are no surprises.
We design and build everything for your outdoor living space: outdoor kitchens, fire pits and fireplaces, pergolas and cabanas, landscape lighting, retractable screens, patio furniture, and covered patios. We handle the full design and construction so everything integrates seamlessly with your pool and home. Visit our showroom to see full-scale displays of everything we offer.
Absolutely. Adding an outdoor kitchen to an existing pool area is one of our most popular projects. We design the kitchen to integrate seamlessly with your current pool, deck, and landscaping. Gas, electric, and plumbing connections are all handled by our team. The result is a cohesive outdoor space that looks like it was all built together.
Yes! The Grill Store by Prestige is located right inside our showroom at 15550 Preston Road, Frisco. We carry Yoder Smokers, Big Green Egg, Twin Eagles, Lynx, Napoleon, Blaze, Memphis Grills, Evo, and more. You can see and test every grill before you buy. Call The Grill Store directly at (214) 214-7455.
Yes. We've partnered with Lyon Financial to offer pool and outdoor living financing with a variety of terms and competitive rates. Whether you're building a new pool or adding outdoor living features, financing can help you start your project sooner. Visit our showroom to discuss options, or apply directly with Lyon Financial.
Lyon Financial offers multiple financing programs with varying terms and rates depending on your credit profile and loan amount. Options range from short-term to extended repayment plans. The best way to find the right program for you is to start with a free consultation at our showroom — we'll walk you through the available options and help you find what fits your budget.
Yes. You can finance your complete project in one loan — pool, outdoor kitchen, pergola, fire features, landscaping, and more. Bundling everything together often makes the most financial sense and lets you build your entire outdoor living space at once instead of in phases.
Our $10 million showroom is the largest of its kind in the DFW metroplex. You'll find two working pools with waterfalls, a slide, and a negative edge feature. There's a complete outdoor kitchen display, fire pits, a full materials room with every finish and tile option, and The Grill Store with dozens of grills and smokers on display. It's a one-stop destination to see, touch, and experience everything for your outdoor space.
Walk-ins are always welcome during business hours (Monday through Friday 9am to 5pm, Saturday 10am to 4pm). However, if you'd like a dedicated one-on-one design consultation, we recommend scheduling an appointment so we can give you our full attention and have a designer ready to walk you through everything.
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Referral Program
Refer a Friend for a New Pool
Refer someone who builds a new pool with Prestige and choose your reward — $500 cash or 3 months of free pool service. Your choice.
How It Works
- 1Submit your referral using the form
- 2We reach out to your friend and handle the rest
- 3When their pool project begins, you choose your reward
$500
Cash Reward
or
3 Months
Free Service